There are three little words that can mean the difference between having a good, productive discussion versus arguing and walking away frustrated.
These three words tell the other person that you value their feelings and respect them as a person:
“I hear you.”
It doesn’t mean you have to agree with them; it simply means you recognize that what they are saying is important to them.
For more insights from Cynthia about productive conversations, visit www.inspiringthebest.com